Terms & Conditions
Cancellation Policy
At MIVÉRIAA, we carefully hand-pour and prepare every candle with love and attention to detail. We understand that plans can change, and we aim to make cancellations as simple as possible.
1. Order Cancellation
Customers may request cancellation of an order within 24 hours of placing the order, provided the order has not yet been processed, prepared, or shipped.
To request a cancellation, please contact us at [your email address] or [your WhatsApp number], including your order number and cancellation request.
2. Orders Already Processed or Shipped
Once an order has been processed, prepared, or shipped, cancellation may not be possible. In such cases, customers may refer to our Return & Refund Policy, where applicable.
3. Custom and Bulk Orders
Custom-made, personalized, and bulk orders may not be eligible for cancellation once production has started, as these orders are prepared specifically according to the customer's requirements.
4. Refunds for Cancelled Orders
If your cancellation request is approved, the refund will be processed to the original payment method, subject to applicable payment processing timelines.
5. How to Request a Cancellation
Please contact us with:
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Order number
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Name used for the order
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Reason for cancellation (optional)
Email: hello@miverria.com
WhatsApp: [7204236161]
MIVÉRIAA reserves the right to review cancellation requests based on the order's processing status and the nature of the product.
For any questions, please contact our customer support team.
Refund Policy
At MIVÉRIAA, we take pride in creating carefully hand-poured candles. We want you to be happy with your purchase. If you receive a damaged, defective, or incorrect product, we are here to help.
1. Eligibility for Refunds
Refunds or replacements may be considered in the following situations:
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The product arrives damaged or broken.
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You receive an incorrect product.
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The product has a manufacturing defect.
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The order is missing an item.
To request a refund or replacement, please contact us within 48 hours of delivery.
2. Non-Refundable Items
Due to the nature of our handmade and scented products, we generally do not accept returns or refunds for:
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Change of mind or personal preference.
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Used, burned, or opened candles.
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Products damaged after delivery due to improper handling.
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Custom-made or personalized orders, unless they are defective or incorrect.
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Clearance or sale items, unless required by applicable law.
3. Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please send us:
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Your order number
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Clear photos or videos of the product and packaging
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A brief description of the issue
Our team will review the request and may offer a replacement, store credit, or refund, depending on the situation.
4. Refund Process
Once your refund is approved, the amount will be refunded to your original payment method, where applicable.
Refund processing times may vary depending on your bank or payment provider. MIVÉRIAA is not responsible for delays caused by payment processors or banks.
5. Return Shipping
If a return is approved due to a defective, damaged, or incorrect product, we will provide instructions regarding return shipping. Customers should not send products back without contacting us first.
6. How to Request a Refund
Please contact us at:
Email: hello@miverria.com
WhatsApp: 7204236161
Please include your order number and details of the issue.
7. Contact Us
If you have any questions about this Refund Policy, please contact our customer support team.
MIVÉRIAA — Little Luxuries, Lit.